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Spam? Fraud?

miralles
Level 1: Joiner
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Got a text message from O2 UK saying there has been a problem with my last payment and asking me to update my payment details by clicking on a link...

Checked my on line O2 account and no messages or warnings...

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MI5
Level 94: Supreme
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@miralles 

It's a well known scam.
Block the number and do not follow any links.
Forward the scam text to 7726 - It's free.
Other ways to report here including Action Fraud website
https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
How to block a number:
https://www.samsung.com/us/support/answer/ANS00062352/
https://support.apple.com/en-us/HT201229

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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Message 2 of 5
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4 REPLIES 4

MI5
Level 94: Supreme
  • 144175 Posts
  • 634 Topics
  • 27632 Solutions
Registered:

@miralles 

It's a well known scam.
Block the number and do not follow any links.
Forward the scam text to 7726 - It's free.
Other ways to report here including Action Fraud website
https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
How to block a number:
https://www.samsung.com/us/support/answer/ANS00062352/
https://support.apple.com/en-us/HT201229

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 5
656 Views

O2Sophie
O2 Support
O2 Support
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Hi, @miralles,

Yes, you are right, this is a known phishing text. If you wouldn't mind reporting it by forwarding it to 7226.

Here's a link that I found helpful, so hopefully, you will too. 

signature
Message 3 of 5
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miralles
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Thanks
Message 4 of 5
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MI5
Level 94: Supreme
  • 144175 Posts
  • 634 Topics
  • 27632 Solutions
Registered:
You're welcome
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 5 of 5
561 Views