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Level 1: Joiner
Posts: 8
Registered: ‎25-03-2018
Accepted Solution

Sony Xperia Xa1

Anyone else had issues with touchscreen on this make of phone? Few forums about read online mentions common fault with XA1 interesting see any response on this. Also keep getting system restore error. Contact Sony directed. Had Sony android phones aw life this first one no last even year brand new 😒
Level 63: Greatness Assured
Posts: 12,401
Registered: ‎31-03-2010

Re: Sony Xperia Xa1

@MaryFlange84 Not sure I entirely understand your post, but here's the link for Sony support: https://support.sonymobile.com/gb/contactUs/#gref

Do not let O2 repairs touch the phone. Contact Sony.

I will also tag @viridis, who is our resident Sony expert who, when he eventually sees this, may be able to offer some advice.

I DO NOT WORK FOR O2

Level 1: Joiner
Posts: 8
Registered: ‎25-03-2018

Re: Sony Xperia Xa1

Brilliant thank you. Verge smashing it with hammer 😑
Level 1: Joiner
Posts: 8
Registered: ‎25-03-2018

Re: Sony Xperia Xa1

Photo screenshot after did screen test. No given me any solution fix problem... https://s19.postimg.cc/v1z983vf7/Screenshot_20180807-061555.png
Posts: 71,829
Topics: 677
Registered: ‎14-01-2013

Re: Sony Xperia Xa1

@MaryFlange84

After checking on the Sony forums this touchscreen issue appears to be a very common problem after the update to Oreo

Advice on there is exactly the same as @Bambino's. Contact Sony directly for advice,

Do NOT send it to O2 repairs.

Best of luck.

*The Game Is On*


Level 1: Joiner
Posts: 8
Registered: ‎25-03-2018

Re: Sony Xperia Xa1

That's great thanks clarification
Level 1: Joiner
Posts: 8
Registered: ‎25-03-2018

Re: Sony Xperia Xa1

Phones off sony. They also advised me contact 02 replacement time being. What joke that was same phone in asda £9 had giv them £25 deposit. Hope gona compensiate with my device plan monthy cost when do get mine back. Can't charge me for phone no got.

Posts: 87,710
Topics: 531
Solutions: 11,170
Registered: ‎04-04-2012

Re: Sony Xperia Xa1

You won't get any compensation on the device plan at all but you might get something on your airtime bill, although that again is doubtful as the service isn't being interrupted at all.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)