Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Pay Monthly

Reply
Highlighted
Level 1: Joiner
Posts: 3
Registered: ‎05-04-2020

Sons first contract

7 years ago I took out a contract in my name for my son. Now the time has come for him to pay the contract himself and have it in his name. How do I go about doing this, I have tried ringing customer services for advice but keep having the call ended by the automated system.
Anyone has done this recently any help much appreciated.
Highlighted
Posts: 88,034
Topics: 738
Registered: ‎14-01-2013

Re: Sons first contract

@Ian76 

He would have to apply for a new contract himself and go through numerous credit checks. If this is his first credit agreement, he may find himself having to pay a larger than normal upfront cost.

That's the only way.

If the phone he is using currently is still OK, he might be better off applying for a sim only contract. If he took out a 12month one he would probably be able to upgrade to a new phone/contract after 3 months.

Sim only info here https://www.o2.co.uk/shop/sim-cards/sim-only-deals#deviceType=phone&contractLength=P12M 

Hope that helps and welcome to the forum Welcome

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Highlighted
Level 1: Joiner
Posts: 3
Registered: ‎05-04-2020

Re: Sons first contract

Ok but how do I go about cancelling my contract and him keeping his number
Highlighted
Posts: 88,034
Topics: 738
Registered: ‎14-01-2013

Re: Sons first contract

@Ian76 

Cancel here Guide: Cancelling Your Contract 

As for HIM keeping the number, this would require a call to customer services as the number actually belongs to your contract. When you call you explain the circumstances and tell them he wants to keep the same number and could they migrate it to his new sim only contract.

A call like that would require both of you present on the call.

(I did a similar thing for my grandson 2 years ago.)

It might be far easier if he took the new number associated with the new sim.

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Highlighted
Posts: 102,024
Topics: 550
Solutions: 12,996
Registered: ‎04-04-2012

Re: Sons first contract

When you call to migrate the number the old contract will be cancelled automatically.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Level 1: Joiner
Posts: 3
Registered: ‎05-04-2020

Re: Sons first contract

You can’t get through to anybody at o2 just an automated message that then ends the call. I know these are unprecedented time’s at the moment but I only had a couple of days off before I have to go back to work I was trying to sort this out.
Highlighted
Posts: 88,034
Topics: 738
Registered: ‎14-01-2013

Re: Sons first contract

Sorry @Ian76 

You just have to keep trying. Its the same for everyone.

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker