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on 13-01-2016 23:10
Solved! Go to Solution.
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13-01-2016 23:16 - edited 13-01-2016 23:20
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13-01-2016 23:16 - edited 13-01-2016 23:20
Hi @Zo It does look as if it started when you bought the phone. This would be the anniversary date Info about Big Bundles here http://www.o2.co.uk/help/pay-and-go/big-bundles
It does say this on the Big Bundle info
Your renewal date
When we deduct the first month's payment for your Big Bundle, you'll get your inclusive monthly allowance, which will be valid up until midnight the day before your renewal date - one calendar month later.
On your renewal date, we'll attempt to deduct payment from your balance, and if successful, you will get your new inclusive monthly allowances. If you don't have enough balance, then you will not get a new set of allowances. You will need to top up the right amount so that we can deduct payment and give you another month's allowance. When this happens your allowance will be valid up until midnight of the day before your new renewal date - one calendar month later.
Call customer services if you are concerned. Explain what happened http://www.o2.co.uk/contactus
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13-01-2016 23:16 - edited 13-01-2016 23:20
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13-01-2016 23:16 - edited 13-01-2016 23:20
Hi @Zo It does look as if it started when you bought the phone. This would be the anniversary date Info about Big Bundles here http://www.o2.co.uk/help/pay-and-go/big-bundles
It does say this on the Big Bundle info
Your renewal date
When we deduct the first month's payment for your Big Bundle, you'll get your inclusive monthly allowance, which will be valid up until midnight the day before your renewal date - one calendar month later.
On your renewal date, we'll attempt to deduct payment from your balance, and if successful, you will get your new inclusive monthly allowances. If you don't have enough balance, then you will not get a new set of allowances. You will need to top up the right amount so that we can deduct payment and give you another month's allowance. When this happens your allowance will be valid up until midnight of the day before your new renewal date - one calendar month later.
Call customer services if you are concerned. Explain what happened http://www.o2.co.uk/contactus
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on 13-01-2016 23:18
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on 13-01-2016 23:18
It would have started as soon as the credit went on the phone. As advised, call customer service to see if they can help but other than give you some credit for the phone there is little else they can do.
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on 13-01-2016 23:23
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on 13-01-2016 23:42
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on 13-01-2016 23:42
It has changed @Zo from when I was payg 3 years ago. Then I could top up when needed. I would advise speaking to someone (as opposed to live chat)
Just to throw something else into the mix.....if you have bought the phone outright you may want to consider a sim only plan. Have a look at these https://www.o2.co.uk/shop/simplicity#/tariffs
Depending on your sons usage you may be able to get a cheaper one ...over 30 days or 12 months?
Anyway let us know how you get on..../
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on 13-01-2016 23:55
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on 13-01-2016 23:55
Going for a contract makes sense if you will be topping up £15 every month. For £16/month he would get double the data and unlimited calls and texts. Data is stopped once the limit is reached so there would be no danger of going over allowances.
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on 14-01-2016 00:56
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on 14-01-2016 00:56
yeah, but also makes the op responsible for any teenager usage. Ie premium texts, billing tk account and so on.
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on 14-01-2016 08:03
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on 14-01-2016 08:35
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on 14-01-2016 08:35
Also as pointed out by @jonsie data is capped and with unlimited texts and calls in the tariff he showed there should be no problem. Not all teenagers are irresponsible if ground rules are set down. I have two teenagers in my close family who never ever go over their allowances. In fact one of them (when he travels to Spain with me) tends to switch his phone off when he can't use WiFi....
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on 14-01-2016 13:35
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on 14-01-2016 13:35
@Anonymous wrote:
@Curr946 wrote:yeah, but also makes the op responsible for any teenager usage. Ie premium texts, billing tk account and so on.
That's why they can check myo2 then
bit like bolting the stable door after the horse has already bolted