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Some Welcome!

Inholms
Level 1: Joiner
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I have just wasted 3 hours faffing around trying to get a simple answer to a question. Two days ago I simply wanted to switch from my Micky Mouse Tesco deal to 02. I wanted to keep my old number so I sent you a PAC. Today I get the new SIM I set it up and Yo it's a new number! I didn't want a new number so clearly there has been a ****** up! How do I change it? Mmmmmm. You are a TELEPHONE COMPANY so why can't I phone someone to talk about it? Forget it, so now I try 'voice chat' Are you having a laugh? It doesn't understand the most simplest of questions. After finding no answers on the internet. I managed eventually to get through to a very helpful man on 'live chat' and he told me my new number was a TEMPORARY number until the full change happens. Fine now I know what is happening. WHY COULD YOU NOT HAVE TOLD ME THIS IN MY WELCOMING EMAIL. I've wasted all morning on this!!!!!!!!!!!

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Cleoriff
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@Inholms 

First thing, you are not talking to O2 here. We are a community of O2 members like yourself.

You need to call O2. All numbers are in this guide. Guide: Coronavirus Community Help and Support 

If they can't help, I will tag one of our account advisors @O2Lisa who will be back on Monday at 8am. She will send you a private message.

Let us know if you get sorted via customer services though.

Veritas Numquam Perit

Girl in a jacket

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Cleoriff
Level 94: Supreme
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@Inholms 

First thing, you are not talking to O2 here. We are a community of O2 members like yourself.

You need to call O2. All numbers are in this guide. Guide: Coronavirus Community Help and Support 

If they can't help, I will tag one of our account advisors @O2Lisa who will be back on Monday at 8am. She will send you a private message.

Let us know if you get sorted via customer services though.

Veritas Numquam Perit

Girl in a jacket
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Inholms
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I am most grateful to you. Why do they make it so difficult to talk to them? It was such a simple question. I am not at all impressed! Please pass this on to Lisa and I will again try customer services.

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O2Lisa
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Morning all, thanks for the tag @Cleoriff.

So sorry to hear this @Inholms I'll message you privately and look in to this for you.

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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Girl in a jacket
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Cleoriff
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Thanks @O2Lisa  thumbsup

Veritas Numquam Perit

Girl in a jacket
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O2Lisa
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You're welcome @Cleoriff smiling

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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Girl in a jacket
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Inholms
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Nothing yet! There is no signal here (worse than the middle of Africa, disgraceful!) Maybe best to email me or send a carrier pidgeon!
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Cleoriff
Level 94: Supreme
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@O2Lisa?

Veritas Numquam Perit

Girl in a jacket
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O2Lisa
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Thanks for the tag @Cleoriff smiling

I've private messaged you yesterday @Inholms, it should show at the top right of your page under private messages

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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Girl in a jacket
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Cleoriff
Level 94: Supreme
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Thanks @O2Lisa thumbsup

@Inholms 

This is what you should see when you check top right hand side of page

Private message latest.PNG

Veritas Numquam Perit

Girl in a jacket
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