Some Welcome!

[Inholms]

I have just wasted 3 hours faffing around trying to get a simple answer to a question. Two days ago I simply wanted to switch from my Micky Mouse Tesco deal to 02. I wanted to keep my old number so I sent you a PAC. Today I get the new SIM I set it up and Yo it's a new number! I didn't want a new number so clearly there has been a ****** up! How do I change it? Mmmmmm. You are a TELEPHONE COMPANY so why can't I phone someone to talk about it? Forget it, so now I try 'voice chat' Are you having a laugh? It doesn't understand the most simplest of questions. After finding no answers on the internet. I managed eventually to get through to a very helpful man on 'live chat' and he told me my new number was a TEMPORARY number until the full change happens. Fine now I know what is happening. WHY COULD YOU NOT HAVE TOLD ME THIS IN MY WELCOMING EMAIL. I've wasted all morning on this!!!!!!!!!!!

[Cleoriff · Accepted solution]

@Inholms 

First thing, you are not talking to O2 here. We are a community of O2 members like yourself.

You need to call O2. All numbers are in this guide. Guide: Coronavirus Community Help and Support 

If they can't help, I will tag one of our account advisors @O2Lisa who will be back on Monday at 8am. She will send you a private message.

Let us know if you get sorted via customer services though.

[Inholms]

I am most grateful to you. Why do they make it so difficult to talk to them? It was such a simple question. I am not at all impressed! Please pass this on to Lisa and I will again try customer services.

[O2Lisa]

Morning all, thanks for the tag @Cleoriff.

So sorry to hear this @Inholms I'll message you privately and look in to this for you.

[Cleoriff]

Thanks @O2Lisa 

[O2Lisa]

You're welcome @Cleoriff 

[Inholms]

Nothing yet! There is no signal here (worse than the middle of Africa, disgraceful!) Maybe best to email me or send a carrier pidgeon!

[Cleoriff]

@O2Lisa?

[O2Lisa]

Thanks for the tag @Cleoriff 

I've private messaged you yesterday @Inholms, it should show at the top right of your page under private messages

[Cleoriff]

Thanks @O2Lisa 

@Inholms 

This is what you should see when you check top right hand side of page