on 08-04-2011 15:13
They advertise now that all tariffs with 300min get unlimited texts, as though that's a good thing.
It's not a good thing. It's the thing that puts me off the most.
It's the minutes I really have to pay for in terms of monthly cost, and yet all I really want is more texts.
I don't want to HAVE to have more minutes JUST to get more texts. That's crazy. What happened to text bolt-ons? Why are O2 crapping on the customers that mostly use texts?
What possible (good) reason could O2 have for making it so that there are no low-minute high-text tariffs?
Seems senseless, to me. Well, as a customer, anyway. Seen from the eyes of O2 it makes perfect sense - they get to rip people off, which can only be a good thing for them (as it means more money).
on 08-04-2011 15:48
Given that the amount of money spent by customers on text messages is small, why would they want to keep a non-profit making customer on contract?
Its all about getting customers to spend a minimum amount to extract a profit hence why you now see the T&C's being changed by all networks e.g. no downgrade (VF I know of personally) during a contract, 2 year term contracts with 18 months priced higher etc. I have no doubt that the deal you're taking over at T-mobile will disappear at some point once the smoke has cleared from the Orange takeover and they start to evaluate their customer base in more detail.
Of course, this is where I suggest that we all forget about getting that free phone opn contract and do sim-only/sim-free
on 08-04-2011 15:53
However, it just isn't true at all. A contract with a low-minute allowance and a high-text allowance is hugely profitable simply because the amount of data sent within a single text is so, so, so, so much less than the amount of data sent over voice - thus the cost to sustain a customer using mainly texts is less than that of a customer requiring mostly call time.
Hence, getting someone on a contracted monthly payment for 'unlimited' texts (which they probably won't use - and are very cheap to provide even if they do) is what a smart company should be looking to provide.
on 08-04-2011 16:02
1 min, 1 txt, 1mb data all use 1 unit
mms 0845 xnet etc could use more than 1 unit etc you get the idea.....everyone hates getting a bill for things that arnt included
o2 inclusive....everything is included you just buy the units u need???
on 08-04-2011 16:11
And, a contract with a low minute and high text allowance wouldn't be particularly profitable since you would want it at a cheap price. Plus, the cheaper the contract then the more money needs to be added to purchase the phone...
Low minute, high text users might be better off with a sim only deal
on 08-04-2011 16:46
on 08-04-2011 19:11
I have no doubt that the deal you're taking over at T-mobile will disappear at some point once the smoke has cleared from the Orange takeover and they start to evaluate their customer base in more detail.
50-50 joint venture.
on 11-04-2011 13:33
I spoke to 2 people - both acknowledged that they couldn't offer me as good a deal as I used to be on, and that their hands were tied but that there was nothing that they could do. They said that they could offer me a good deal on broadband package, or priority for O2 tickets - neither of which I want. I asked them to give me a reason to stay - they couldn't give me one - when the people who work at O2 are speechless, what does that tell you?
I've not upgraded. I'm now trying to decide which mobile network to move to.
on 11-04-2011 14:00
I am feeling really unwanted!!!
on 11-04-2011 15:19