on 08-04-2011 11:10
When an upgrade happens (which is literally years later), I'm supposed to get offered a BETTER deal than what I had previously.
What O2 is actually offering here is NOT an upgrade. It's a downgrade.
Bye bye, O2.
Your tariffs are now complete crap, and the prices are a joke. You've driven away a completely loyal customer with this greedy nonsense.
I imagine many people will start to do the same thing.
on 08-04-2011 11:14
If you can get a cheaper deal elsewhere that suits you better, take it immediately.
Likewise, if O2 can't make money from you because of what you demand they'll just let you go.
Harsh? Maybe, but everyone may as well get used to it because it's not changing.
As always, make sure you check the terms and conditions, network coverage in your area, other useful benefits etc before making any decision.
on 08-04-2011 11:19
It's just still called 'upgrading' because that term ended up becoming the generic word for renewing a mobile phone contract - it doesn't actually mean an upgrade of hardware / terms any more.
on 08-04-2011 11:19
However, it's also fair to say that O2 markets itself as a company that 'rewards' loyal customers (I do believe that both 'reward' and 'loyal' are actually words used in ad campaigns).
What's advertised and what's being offered seem to be two different things, which is a shame because the service has always been top-notch.
on 08-04-2011 11:38
O2 do seem to now be stressing trivial extras like priority tickets, bluebook etc whilst hiking their prices and cutting back on minutes, texts, internet etc.
As for 'rewards', 'loyal' etc in advertising campaigns - they're worse than politicians at stuff like that now! 2 cases in point:
1. Ending their policy of giving an actual upgrade or discount to existing customers, raising prices and describing this as their new 'Fair Deal Policy'.
2. Boasting about 'UK based customer service call-centres', knowing that most people wont realise this doesn't include 'contact' centres (online chat, e-mail help etc) which are all overseas.
on 08-04-2011 11:44
on 08-04-2011 13:24
So, still well worth making sure you've got a cool-head and having a good check of terms, conditions, coverage, benefits etc before moving.