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Snack Games asking for my bank details

Penelope99
Level 1: Joiner
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Hello,

 

So I have been scammed by Snack Games and they have been taking money from me via O2 for over a year. I know, I know I used check my bills when they were paper based and for a long time I couldn't get in to my "MyO2" hence this has happened.

 

Anyway, I contacted O2 and they barred Snack Games. I then contacted Snack Games and they offered me about a quarter of the money they have taken in total and asked for my bank details to issue the refund. So before I say to them that they need to refund more money I need to ask a stupid question...

Can they only refund me via my bank? I don't want to give my bank details to scammers, but they can't refund me via O2 biling can they, which is how they originally got my money. Who has received a refund from Snack Games and how did they get the refund?

 

Thanks for your help.

 

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MI5
Level 94: Supreme
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@Penelope99 

Usually they issue a cheque that can be cashed at any post office but to answer your question, yes, it's safe to give them your bank details. They can't withdraw any money with just your account and sort code number.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 144308 Posts
  • 634 Topics
  • 27660 Solutions
Registered:

@Penelope99 

Usually they issue a cheque that can be cashed at any post office but to answer your question, yes, it's safe to give them your bank details. They can't withdraw any money with just your account and sort code number.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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EmilieT
Former Staff
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Good morning @Penelope99, I hope the info above will reassure and help you, but if you need any further help do let us know slight_smile

 

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