This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Smashed my phone

Go to solution
Pascoe
Level 1: Joiner
  • 5 Posts
  • 2 Topics
  • 0 Solutions
Registered:

on ‎16-05-2020 13:34

on ‎16-05-2020 13:34

Smashed my phone up badly and have tried to call o2 off another handset to request a new one but because it’s not stolen or fraud they aren’t taking my call at the moment, how do I solve this? Thank you in advance
Message 1 of 7
1,113 Views
0 Kudos
1 ACCEPTED SOLUTION

Accepted Solutions

Go to solution
jonsie
Level 94: Supreme
  • 97775 Posts
  • 616 Topics
  • 7231 Solutions
Registered:

on ‎16-05-2020 13:38

on ‎16-05-2020 13:38

The best number to get through seems to be
0800 587 4005

call again @Pascoe 

Official Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


View solution in original post

Message 2 of 7
1,107 Views
0 Kudos
6 REPLIES 6

Go to solution
jonsie
Level 94: Supreme
  • 97775 Posts
  • 616 Topics
  • 7231 Solutions
Registered:

on ‎16-05-2020 13:38

on ‎16-05-2020 13:38

The best number to get through seems to be
0800 587 4005

call again @Pascoe 

Official Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


Message 2 of 7
1,108 Views
0 Kudos

Go to solution
MI5
Level 94: Supreme
In response to jonsie
  • 153746 Posts
  • 656 Topics
  • 29320 Solutions
Registered:

on ‎16-05-2020 14:03

on ‎16-05-2020 14:03

@Pascoe 

Upgrades should be working as normal.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 3 of 7
1,096 Views
0 Kudos

Go to solution
Pascoe
Level 1: Joiner
  • 5 Posts
  • 2 Topics
  • 0 Solutions
Registered:

on ‎16-05-2020 14:08

on ‎16-05-2020 14:08

All sorted, Thankyou very much mate! Someone answered straight away luckily
Message 4 of 7
1,093 Views
0 Kudos

Go to solution
jonsie
Level 94: Supreme
In response to Pascoe
  • 97775 Posts
  • 616 Topics
  • 7231 Solutions
Registered:

on ‎16-05-2020 14:20

on ‎16-05-2020 14:20

Good to hear @Pascoe thumbsup

Official Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


Message 5 of 7
1,081 Views
0 Kudos

Go to solution
Pascoe
Level 1: Joiner
  • 5 Posts
  • 2 Topics
  • 0 Solutions
Registered:

on ‎15-11-2020 11:26

on ‎15-11-2020 11:26

So I have done the exact same thing and I’m in the exact same problem 😂🤦🏽‍♂️ Does anyone know a number I can call to get through? The one above doesn’t work any longer
Message 6 of 7
1,005 Views
0 Kudos

Go to solution
MI5
Level 94: Supreme
In response to Pascoe
  • 153746 Posts
  • 656 Topics
  • 29320 Solutions
Registered:

on ‎15-11-2020 11:28

on ‎15-11-2020 11:28

@Pascoe 

All numbers here Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 7 of 7
1,003 Views
0 Kudos
Top