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Smashed my phone

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Pascoe
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on ‎16-05-2020 13:34

on ‎16-05-2020 13:34

Smashed my phone up badly and have tried to call o2 off another handset to request a new one but because it’s not stolen or fraud they aren’t taking my call at the moment, how do I solve this? Thank you in advance
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jonsie
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on ‎16-05-2020 13:38

on ‎16-05-2020 13:38

The best number to get through seems to be
0800 587 4005

call again @Pascoe 

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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jonsie
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on ‎16-05-2020 13:38

on ‎16-05-2020 13:38

The best number to get through seems to be
0800 587 4005

call again @Pascoe 

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
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on ‎16-05-2020 14:03

on ‎16-05-2020 14:03

@Pascoe 

Upgrades should be working as normal.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Pascoe
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on ‎16-05-2020 14:08

on ‎16-05-2020 14:08

All sorted, Thankyou very much mate! Someone answered straight away luckily
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jonsie
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on ‎16-05-2020 14:20

on ‎16-05-2020 14:20

Good to hear @Pascoe thumbsup

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Pascoe
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on ‎15-11-2020 11:26

on ‎15-11-2020 11:26

So I have done the exact same thing and I’m in the exact same problem 😂🤦🏽‍♂️ Does anyone know a number I can call to get through? The one above doesn’t work any longer
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MI5
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on ‎15-11-2020 11:28

on ‎15-11-2020 11:28

@Pascoe 

All numbers here Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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