Slowest return ever?!

[Luke5109]

I done an upgrade but chose the wrong phone, so I click and collected it but rang the store and told them the situation.

They have told me they returned the device, spoke to customer service today and they have no idea

This has been 2 weeks now, what the hell is going on?!

[MI5]

@Luke5109 

You'll need to speak to customer service to help you Guide: How to find help & contact O2 

[Josh261995]

Just to clarify, when you say store, do you mean a proper O2 store or a third party store like Carphone Warehouse? Just asking as i have had issues with a return with a handset via Carphone, so could offer you some advice if its with them

[Marjo]

Hi @Luke5109 , how are you getting on today?

Did you manage to get the return sorted with customer service in the end? Let us know if you get stuck and need any further help at any point.

[MI5]

@Luke5109 

You say it's been 2 weeks which I assume is from when the phone arrived at the O2 store, however, the stores only process returns once a week, so it may have only been a week since it was returned by the store.

On top of that, it isn't unusual for it to take a further 2 weeks for O2 to process the return, so in total, you could be looking at around 3 weeks before the phone is cleared off your account.