cancel
Showing results for 
Search instead for 
Did you mean: 

Slow from switching from 3g to 4g

TH82
Level 1: Joiner
  • 5 Posts
  • 1 Topics
  • 0 Solutions
Registered:

After some advice which I'm finding frustrating since joining o2.

Where 02 4G coverage is not available, obviously the phone switches to 3G - However I've found when I am in a 4G area it takes along time to switch from 3G to 4G (Most noticeable when driving through different areas) 4G just doesn't kick back in as quick as what I think it should when available. The phone seems quite happily to stay in 3G.

The only solution is to go in flight mode to get 4G back.

Any advice?

Message 1 of 8
926 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 127471 Posts
  • 614 Topics
  • 22148 Solutions
Registered:
You could try resetting the network connection and restarting the phone but a sim swap might also help if it's caused by a network issue.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 6 of 8
908 Views
7 REPLIES 7

MI5
Level 94: Supreme
  • 127471 Posts
  • 614 Topics
  • 22148 Solutions
Registered:

@TH82 

Qhat phone are we talking about as some lower end phones are just slower at doing things?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 8
923 Views

TH82
Level 1: Joiner
  • 5 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Apple iPhone X
Message 3 of 8
918 Views

MI5
Level 94: Supreme
  • 127471 Posts
  • 614 Topics
  • 22148 Solutions
Registered:
OK, so that shouldn't be slow at all. Are you on the latest firmware?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 8
911 Views

TH82
Level 1: Joiner
  • 5 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Yep I am indeed!

Do you think requesting new data settings may help?
Message 5 of 8
910 Views

MI5
Level 94: Supreme
  • 127471 Posts
  • 614 Topics
  • 22148 Solutions
Registered:
You could try resetting the network connection and restarting the phone but a sim swap might also help if it's caused by a network issue.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 6 of 8
909 Views

TH82
Level 1: Joiner
  • 5 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Great, ill do that and if it doesn’t work, try a sim swap. Thanks!
Message 7 of 8
902 Views

MI5
Level 94: Supreme
  • 127471 Posts
  • 614 Topics
  • 22148 Solutions
Registered:
Good luck slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 8 of 8
893 Views