
on 16-01-2015 18:28
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on 16-01-2015 18:28
Have had unusable data since about 16th December. Have lost faith in O2 ever fixing it. A few other people I know are also having issues but I assume there must be others. Anybody in L40 especially around Square Lane area having issues? Have put in a formal complaint having wasted hours trying to get things resolved but not heard back yet and network is unusable. 48kbps down.
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on 17-01-2015 16:31
There is currently an unplanned outage...
Not a solution but at least it will save u the trouble of checking all the time, do you know that if u speak to CS on 202 ,or live chat can do it too,they can take ur mobile number/e-mail address and message you with updates.
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on 16-01-2015 18:39
The problem is showing on the status checker but a month is totally unacceptable for downtime.
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on 16-01-2015 18:42
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on 16-01-2015 18:42
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 16-01-2015 18:43
Cheers. Mast has been cycling between down and supposedly working fine except when it shows as working fine it is not. Phone is fine with a 3 sim in it and O2 is ok out of area. Other people are also affected. Network team did some tests but it seems the only solution on offer is to buy my way out of my contact at a cost in excess of £500!
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on 16-01-2015 18:45
Thanks. Am waiting on a response for an official complaint.
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on 16-01-2015 18:52
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on 16-01-2015 18:52
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 16-01-2015 18:57
Have about 22 months left on contract. O2 say I have to pay despite lack of service.

on 16-01-2015 19:13
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on 16-01-2015 19:13
1. Access to sites are not immediate
2. Parts can cost tens of thousands of pounds so they are not kept in stock.
3. Engineers have been rerouted to Scotland given the storms up there more recently.
4. Engineers working on 4g rollout.
5. The issue may not be o2 related. There might be an issue with the fibre networks from openreach or virgin.
Earlier last year a site in Dorchester was down for months as a result of a structural issue which was the responsibility of the water board. As a result o2 were not able to use the site with the mast as electricity supplies were cut.
None of the above helps you but it might help you to understand why there may be issues that are not dealt with immediately.
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on 16-01-2015 19:15
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on 16-01-2015 19:15
O2 will not want a mast down any longer that is necessary so they will be working on getting it fixed, for sure.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

on 16-01-2015 20:05
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on 16-01-2015 20:05

