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Anonymous
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Slight delay in paying my bill this month, options?

I'm on pay monthly with O2 and my payment is due 2 days from now, on th 3rd of May. Long story short, I've been on pretty bad hours at work this month and won't be able to pay it on exactly that date, but can pay it no problem 2 days from then, so on the 5th of May. It's set up to pay every month via DD.

 

Haven't had a late payment yet so I'm wondering if I should be concerned about my phone being cut off or any late payment fees. Is there by chance a grace period where you can pay a few days after your due date or should I ring 202 and tell them what happened, maybe avoid unnecessary stress that way?

 

Thanks for any advice!

Posts: 115,706
Topics: 571
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Registered: ‎04-04-2012

Re: Slight delay in paying my bill this month, options?

Without doubt call 202 and explain.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Level 25: Hard Hitter
Posts: 1,340
Registered: ‎22-11-2014

Re: Slight delay in paying my bill this month, options?

Of course you need to ring them up. Also you need to be aware that if a DD fails, your bank will most certainly be charging you for insufficient funds to pay a direct debit.

 

If you're lucky O2 will be understanding, but they might still attempt to take the DD as it may be 'in the system' already. Although I'm not certain on their procedure, it's quite close to the payment date and we're in a bank holiday. 

 

Good luck though.

Posts: 2,174
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Registered: ‎06-11-2014

Re: Slight delay in paying my bill this month, options?

Would can cancel the DD and make a manual payment when you have funds. O2 should be ok if it's the first time, remember to set up the DD again via my O2 or by calling 202
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