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Anonymous
Posts: 0

Sky high bill

Anyone else keep getting sky high bills from o2?

iv had 2 now and last time they told me to check online and i would see that i have gone over. couldnt get online so i left it.

just got another this month of £87.76 instead of £35!

Tried to check online again and forgot my username so got advised to click a button to contact an assistant. instead i got a stupid online form to fill in and asked stupid questions!

i have left them a nice message now just waiting on a reply!

after 2 and a half years on pay monthly and 10+ years on pay as you go i think i will be changing service provider!
Anonymous
Posts: 0

Sky high bill

If your getting high bills, its no fault of o2's.

Its likely taht your not on the best suited tariff for your usage.

Give customer servvice a call and they will be able to see if there is a more suitable tariff for you.
Anonymous
Posts: 0

Sky high bill

Yes my last bill was silly. I have my phone set up to check for mail which results in a 3kB daily transfer (well within tariff), for some reason, on 2 consecutive days it was 5MB and 10MB, costing me an extra £40. I'm still trying to get to the bottom of it, I don't know whether it's the phone or network (and no, I didn't actually receive any emails).

Anyone else had similar?
Anonymous
Posts: 0

Sky high bill

Thanks for your comments sheepdog. But I only set up this O2 mail account for emergencies (not sure what I had in mind really) and only a few short test text emails have ever gone in or out of it. The frustrating thing is that I can't think of any way to trace what has happened, there's nothing I can find on the phone and O2 can't/won't trace anything. I guess the lesson to learn is to never allow any device to autonomously connect to a network that charges £3/MB, however confident you are in what should be up/downloaded.
Anonymous
Posts: 0

Sky high bill

If you are on a £35/month tariff, another solution is to get the Web Bolt-On (as you are entitled to one free bolt-on as part of your tariff) - in this way you can eat the MBs away with no fear of getting charged for them.

Also, how come you were charged £3 per MB? I thought all contracts now are on Web Daily which is £1 per day maximum...?
Anonymous
Posts: 0

Sky high bill

Also, how come you were charged £3 per MB? I thought all contracts now are on Web Daily which is £1 per day maximum...?


Web Daily only applies to currently available contracts I believe. It's still £3 per MB on older "legacy" tariffs AFAIK.

SV
Highlighted
Anonymous
Posts: 0

Sky high bill

Also, how come you were charged £3 per MB? I thought all contracts now are on Web Daily which is £1 per day maximum...?

Web Daily only applies to currently available contracts I believe. It's still £3 per MB on older "legacy" tariffs AFAIK.
SV


Yes, it's only the Q08 tariffs that include Web Daily