I am currently paying £20 a month for a 12 month simplicity contract, I get 1600 texts, 800 minutes and a web bolt on. I am on the 9th month of my contract and this is when you are eligible for an upgrade. I asked them to extend my contract by another 12 months and slash my contract to £10 for 300 minutes, 1600 texts ( or unlinted)and web bolt but they said they said this is unresonable. However, they are currently offering online a £10 a month 12 month simplicity deal for 300 minutes, unlimited texts and blackbery bolt on for new customers! So why can they not offer me the same deal but instead with a web bolt on! What do I get for being a loyal customer?