Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Pay Monthly

Reply
Highlighted
Anonymous
Posts: 0
Accepted Solution

Simplicity top-up fail

Hi,
I got a new Simplicity sim card last month, topped up £15 and chose a £10.50 package.  

I topped up again 2 days ago, £15, but the simplicity package isn't working.  I am getting charged for all texts.  I have rang 4444 and that states I am still on the Simplicity package (500 texts and ?? minutes).

 

Can anyone tell me what number to ring to speak to somebody?  Or is there something else I should do?

 

TIA

D x

Highlighted
Posts: 16,431
Topics: 295
Kudos: 1,850
Ideas: 6
Solutions: 1,316
Registered: ‎13-08-2008

Re: Simplicity top-up fail

ring 4445 but is it your aniversary date? the allowance only resets once a month

iPhone 11 Pro 256gb on unlimited data
iPad Pro 11” 2018 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Highlighted
Anonymous
Posts: 0

Re: Simplicity top-up fail

Erm, never heard of an anniversary date?  It's over a month since I last topped up. 

 

D x

Highlighted
Posts: 16,431
Topics: 295
Kudos: 1,850
Ideas: 6
Solutions: 1,316
Registered: ‎13-08-2008

Re: Simplicity top-up fail

I would ring them.

 

Aniversary date is the date you must topup by to get the allowance.

 

If over a month then you missed the topup aniversary date.

 

All explained in the support pages for pay as you go

iPhone 11 Pro 256gb on unlimited data
iPad Pro 11” 2018 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Highlighted
Anonymous
Posts: 0

Re: Simplicity top-up fail

Rang the number, no 'live' person at the end of the phone.  It kept telling me I am still on the tariff I chose.
As that isn't working my only option was to change my tariff to free texts only.

 

Poor show O2.  I shall be changing provider!

Highlighted
Posts: 16,431
Topics: 295
Kudos: 1,850
Ideas: 6
Solutions: 1,316
Registered: ‎13-08-2008

Re: Simplicity top-up fail

[ Edited ]

you did ring 4445 and not 4444?

 

Customer Service Number Charges
From your O2 mobile444525p per call
From a landline0844 809 02225p / min*
From abroad+44 7860 980 202International rates†
Opening times
Monday-Friday08:00 - 21:00
Saturday08:00 - 20:00
Sunday08:00 - 18:00
iPhone 11 Pro 256gb on unlimited data
iPad Pro 11” 2018 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services