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Simplicity top-up fail

Anonymous
Not applicable

Hi,
I got a new Simplicity sim card last month, topped up £15 and chose a £10.50 package.  

I topped up again 2 days ago, £15, but the simplicity package isn't working.  I am getting charged for all texts.  I have rang 4444 and that states I am still on the Simplicity package (500 texts and ?? minutes).

 

Can anyone tell me what number to ring to speak to somebody?  Or is there something else I should do?

 

TIA

D x

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adamtemp64
Level 66: Unequalled
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you did ring 4445 and not 4444?

 

Customer Service Number Charges
From your O2 mobile444525p per call
From a landline0844 809 02225p / min*
From abroad+44 7860 980 202International rates†
Opening times
Monday-Friday08:00 - 21:00
Saturday08:00 - 20:00
Sunday08:00 - 18:00
iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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adamtemp64
Level 66: Unequalled
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Registered:

ring 4445 but is it your aniversary date? the allowance only resets once a month

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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Anonymous
Not applicable

Erm, never heard of an anniversary date?  It's over a month since I last topped up. 

 

D x

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adamtemp64
Level 66: Unequalled
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Registered:

I would ring them.

 

Aniversary date is the date you must topup by to get the allowance.

 

If over a month then you missed the topup aniversary date.

 

All explained in the support pages for pay as you go

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Message 4 of 6
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Anonymous
Not applicable

Rang the number, no 'live' person at the end of the phone.  It kept telling me I am still on the tariff I chose.
As that isn't working my only option was to change my tariff to free texts only.

 

Poor show O2.  I shall be changing provider!

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adamtemp64
Level 66: Unequalled
  • 16454 Posts
  • 312 Topics
  • 1316 Solutions
Registered:

you did ring 4445 and not 4444?

 

Customer Service Number Charges
From your O2 mobile444525p per call
From a landline0844 809 02225p / min*
From abroad+44 7860 980 202International rates†
Opening times
Monday-Friday08:00 - 21:00
Saturday08:00 - 20:00
Sunday08:00 - 18:00
iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Message 6 of 6
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