Simplicity tariff

[Anonymous]

Im payg customer and on a monthly £10 simplicity tarif . On my renewal date yesterday ,i only had £7 credit but was waiting for my rewards to kick in so i had enough credit for the monthly tariff,and i now have more than £10 credit . Why has my tarif not been applied to my phone or can i apply the tariff by text ? Thanks

[Anonymous · Accepted solution]

Im told rewards do not Count towards your top up requirement for your anniversary date allowances although I have been able to claim my rewards in the past and top up by the remainder.

Ring O2 on 4445 for clarification.

Or use live chat.

http://www.o2.co.uk/mobile/contactus

Or From a landline 0844 809 0222 > 5p / min

[Anonymous]

Ah thanks brothers i should of remembered that i think i had the same problem a few years ago kudo for you and accepted as solution

[Anonymous]

You're welcome.