on 09-11-2008 21:18
1. Are there any offers for moving to contract that I've missed
2. Do I need to unlock my phone or, as I assume, since both sim cards are O2 can I just insert the new one and go?
Ok, now onto the contracts. In the T&Cs it says there is a £15 contract online where you can get unlimited texts instead of unlimited minutes. Is this the case? If so, where is it?
If it's not in fact the case, the £20 contract - How unlimited is unlimited? Are there any extra charges every month other than the fixed £20, or is that it (Remembering it's sim only)?
Sorry for all the questions, but I'd like to check all of this before I upgrade. Thanks for your time.
on 09-11-2008 22:09
the 02 simplicity contract roughly broken down is as follows (£20 p/m):
can cancell contract at anytime, implying you give a written letter 30 days in advance.
Unlimited texts = 600 texts
if you go over your given minutes / texts you are charged extra without notification.
I currently have a simplicity and was charged an extreme amount and when I tried to view my bill online it wouldn't let me, I know several others that have this same problem.
My advice is goto T-mobile. They have the same deals as o2 simplicity and better customer service (well anyone is better than o2)
Good luck on you choice
on 09-11-2008 23:59
Bear in mind "Unknown" is obviously unhappy with O2, yet he / she says they are on O2 Simplicity, which they can cancel with 30 days notice. If they were so bad surely "Unknown" would have cancelled the contract.
With any provider you'll always get unhappy customers. I've been a customer over the years of One2One, Orange, Vodafone and O2, and the best so far for me has been O2.
However, as you're on PAYG there's no harm looking at other provider's offers, although you would need to get your phone unlocked.
Where exactly in the T&C's does it say there's a Simplicity tariff at £15 with unlimited texts? The cheapest one I can see on the website is £30 including an unlimited text bolt-on.
Unlimited texts is apparently unlimited for UK texts.
From the T&C's:
"The Unlimited Text Bolt On allows you to send unlimited texts from your mobile phone for private, personal and non-commercial purposes."
As for extra charges on Simplicity, yes there are none if you stick within your allowance (calls and texts). However some calls aren't included in your allowance: most non-geographical numbers - 0800, 0845, 0870 etc ; any web usage is charged for up to a maximum of £1 per day. If you use up all your minutes, subsequent standard calls (land lines and other UK mobiles) are charged at 20p per minute.
Basically Simplicity is a contract without the phone, so the T&C's are pretty much the same.
on 10-11-2008 06:57
Thanks for your help.
on 10-11-2008 14:13
It would appear the unlimited O2 to O2 calls can't be changed on the £15 tariff to unlimited texts.
on 10-11-2008 18:45
on 14-11-2008 22:49
If I transfer from a PAYG system to a contract, how long is this Pro Rata billing period likely to be?
Its normally 1,2 or 3 days, although there are sometimes cases where this can go on for as long as 7,8 or 9 days, you should be fine though, thats not happened for a while.
on 02-12-2008 14:17
The direct debit still went out of my account...meaning i have been charged twice for my bill.
I rang up in order to get a refund and they were ready to take my card details until i realised my card had expired, so I agreed to wait a couple of days until my new card arrived.
My housemate then suggested that I put it on his card so I can get the payment back quicker (im a student who kind of needs the money!)
So I rang back up and they now said that I cant get the refund until the 18th. However, this is when the next bill goes out which will mean it shall deduct it from the credit that I am currently in, meaning I shall not get the full refund.
I do need this money back ASAP as I cant afford paying £96 and waiting that long.
Any help will be appreciated.