Simm swap

[Maplinman]

I am trying to transfer from Talk Talk to 02 but when entering my phone number the web site page refuses to accept my phone number

[MI5]

Hi @Maplinman 

Make sure you are using the correct form https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number 

but otherwise you'd be best advised to call customer services for help with this http://www.o2.co.uk/contactus

[Bambino]

@MI5 The link you posted brings up an Error 404

@Maplinman Have you requested a PAC from your current provider? Take a look at this link, which although it refers to O2, would probably apply to your provider: https://community.o2.co.uk/t5/How-to-Guides/How-to-get-your-PAC-2017-Update/ba-p/1052278

If you already have your PAC and you are now with O2 and need an O2 sim, please take a look here: https://community.o2.co.uk/t5/How-to-Guides/Sim-Swap-a-mini-guide-2017-update/ba-p/1060675

[MI5]

So it does, cheers....
Try it again https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

[EmilieT]

Hi @Maplinman, and welcome to the forum  

Have you managed to transfer your number since you last posted? Please let us know if @MI5 and @Bambino's answers above helped you sort this out or if you're still stuck!