Sim

Natashalouise · ‎07-05-2020

I recently upgraded my sons iPad to a iPhone.
His new sim arrived and we activated it.
But the sim activated my phone onto his new phone not the iPad one.
So he has no phone
The iPad is now paid and removed from account and the new iPhone XR is on my account, but the sim in my phone isn’t working and the new one has replaced mine.
How can I change this to activate the new sim in his new phone with the number which was for his iPad?

JamesS1 · ‎07-05-2020

What do I do?!

JamesS1 · ‎07-05-2020

It’s a plastic sim 3GB 10 pound sim

JamesS1 · ‎07-05-2020

It’s a plastic sim 3GB 10 pound sim

MI5 · ‎07-05-2020

@JamesS1

You need to top up to activate it Guide How to Top Up (PAYG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

JamesS1 · ‎07-05-2020

I’ve done that mate haha!

JamesS1 · ‎07-05-2020

Any other ideas?

MI5 · ‎07-05-2020

I'm not sure I understand what the issue is?
Can you start from the beginning.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

O2

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