Sim

[Simhelpplease]

Had esim now I need to activate back to old sim help 

[TallTrees]

Hello @Simhelpplease 

Seems you will need to contact o2 customer services 

Here 

Guide: How to find help & contact O2 

SOCIAL MEDIA 

Facebook Twitter (X) Instagram 

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Phone and ask if your near O2 Shop can help

[MI5 · Accepted solution]

@Simhelpplease 

Quickest and safest way is to pop into your local O2 store with photo ID and they will do it while you wait.

https://www.o2.co.uk/storelocator

[Enlli]

You will need a new physical SIM

Best to go to an O2 store with photo ID

You can get one via Customer Services but they will disconnect your present SIM before the new one arrives and you will have no services in the meantime