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Ocian
Level 1: Joiner
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How do I go about getting a new sim card but keeping the same number?

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Bambino
Level 73: Relic 
  • 18374 Posts
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@Ocian Either call customer service, who will send you a new sim that you can swap with the old one, or go in store if you have one nearby and they'll do it all for you. If you choose to go in store, bring identification with you.

SIM Swap: a mini guide (incl eSim) - O2 Community

Call 202 from your mobile or 0800 032 1402 from any phone.
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.

Other numbers here: Guide: Coronavirus Community Help and Support 

 

I DO NOT WORK FOR O2



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Bambino
Level 73: Relic 
  • 18374 Posts
  • 878 Topics
  • 2137 Solutions
Registered:

@Ocian Either call customer service, who will send you a new sim that you can swap with the old one, or go in store if you have one nearby and they'll do it all for you. If you choose to go in store, bring identification with you.

SIM Swap: a mini guide (incl eSim) - O2 Community

Call 202 from your mobile or 0800 032 1402 from any phone.
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.

Other numbers here: Guide: Coronavirus Community Help and Support 

 

I DO NOT WORK FOR O2



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