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leticia93
Level 1: Joiner
  • 1 Posts
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on ‎06-08-2020 09:49

on ‎06-08-2020 09:49

All of a sudden my phone won't recognise the sim says no network and that my sim is not provisioned? And will only accept emergency calls
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PhoneChanger
Level 30: Meditator
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on ‎06-08-2020 11:39

on ‎06-08-2020 11:39

@leticia93 are you up to date with payments? If so I would contact O2 and see if they can send you a new SIM card (or go to your local store if nearby).

You could also just try switching the phone off, take the SIM out and give it a wipe with a lint free cloth and put it back in

Also, finally, check status.o2.co.uk to ensure they're not doing maintenance in your area
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LukasB
Former Staff
In response to PhoneChanger
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on ‎07-08-2020 13:39

on ‎07-08-2020 13:39

Hey @leticia93 just checking of any of the above tips worked for you or are you still having troubel?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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