Solved: Re: Sim

vnuala · ‎11-12-2018

My phone is saying no sim its not a new phone , any ideas

MI5 · ‎12-12-2018

If you can, try your SIM in another phone, if it works then, your phone is faulty, if not you'll need a new SIM which your local O2 shop can sort out for you for free .

If you don't have access to another phone, you can ask in your local O2 shop to test it for you too.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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jonsie · ‎12-12-2018

What phone do you have?

Try taking out the sim, clean and replace, then reboot the phone.

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

b4u2 · ‎12-12-2018

Maybe reset/restore. Sometimes the sim card tray is dirty or dusty.

MI5 · ‎12-12-2018

@vnuala

If you can, try your SIM in another phone, if it works then, your phone is faulty, if not you'll need a new SIM which your local O2 shop can sort out for you for free .

If you don't have access to another phone, you can ask in your local O2 shop to test it for you too.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

EmilieT · ‎13-12-2018

Hi @vnuala, I was wondering if you got the chance to try out any of the above suggestions? Any progress?

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