Welcome to the O2 Community

Has your question already been answered? See the community FAQ's
Level 1: Joiner
Posts: 1
Registered: ‎12-12-2018
Accepted Solution


My phone is saying no sim its not a new phone , any ideas
Posts: 66,872
Topics: 544
Solutions: 3,348
Registered: ‎04-01-2009

Re: Sim

What phone do you have?

Try taking out the sim, clean and replace, then reboot the phone.

Level 4: Observant
Posts: 161
Registered: ‎04-08-2016

Re: Sim

Maybe reset/restore. Sometimes the sim card tray is dirty or dusty.
Posts: 86,144
Topics: 527
Solutions: 10,778
Registered: ‎04-04-2012

Re: Sim


If you can, try your SIM in another phone, if it works then, your phone is faulty, if not you'll need a new SIM which your local O2 shop can sort out for you for free .

If you don't have access to another phone, you can ask in your local O2 shop to test it for you too. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Community Manager
Posts: 4,226
Registered: ‎18-04-2018

Re: Sim

Hi @vnuala, I was wondering if you got the chance to try out any of the above suggestions? Any progress?


Welcome to the forum!

Community highlights:
Access for You: Registration - Find out how to register for our Access for You service.
Gig tickets giveaway!! Smiley Wink Interested in any O2 Academy gig? Let us know for a chance to get free tickets!
Priority gig tickets calendar - Check out the latest tickets available on Priority!
Instant Winners is back! - Enter the weekly prize draw every Friday!

If you'd like to take part, why not register? Smiley Happy