Sim upgrade

[Craignbj]

Sorry to be a pain again it has now been 5 months and says I still have to wait a month but yet the advisor who I had taken out the pay monthly sim with said would only be 5 months

[MI5]

@Craignbj 

If it's your first sim only it's 3 months before you can upgrade.

https://www.o2.co.uk/termsandconditions/rewards/sim-only-upgrade-to-refresh-after-3-months-terms-and...

[Craignbj]

It has been 5 and not 3 so 2 months longer then 3 lol

[MI5 · Accepted solution]

@Craignbj 

Yes I can see that so not sure why you were told 5.

You need too call upgrades I think Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.