on 04-03-2021 18:05
Solved! Go to Solution.
on 04-03-2021 19:11
on 04-03-2021 19:11
Only by calling as above.
You'll need a new sim for your contract phone.
on 04-03-2021 18:09
Were you on PAYG previously?
If so, that's what a sim swap does - transfers your old sim details to a new one.
You need to contact O2 to sort it out.
All numbers are in this guide Guide: Coronavirus Community Help and Support
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.
on 04-03-2021 18:16
on 04-03-2021 18:45
on 04-03-2021 18:45
Correct, a sim swap was the wrong thing to do.
on 04-03-2021 18:51
on 04-03-2021 19:11
on 04-03-2021 19:11
Only by calling as above.
You'll need a new sim for your contract phone.