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Sim trouble

Erin2
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I have purchased my phone on a pay monthly basis that comes with unlimited texts and calls, some data and 6 months free Disney + . However, I swapped my sims and My o2 app is saying I am on pay as you go and I was wondering what has gone wrong here and how can I resolve this issue? Any help would be much appreciated.
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MI5
Level 94: Supreme
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@Erin2 

Only by calling as above.

You'll need a new sim for your contract phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
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@Erin2 

Were you on PAYG previously?

If so, that's what a sim swap does - transfers your old sim details to a new one.

You need to contact O2 to sort it out.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 6
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Erin2
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Thanks so much for the response MI5, but yes I was previously on PAYG. So do you think that I shouldn’t have completed a sim swap?
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MI5
Level 94: Supreme
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@Erin2 

Correct, a sim swap was the wrong thing to do.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 4 of 6
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Erin2
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Is there anyway I could overcome this mistake?
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MI5
Level 94: Supreme
  • 143445 Posts
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  • 27490 Solutions
Registered:

@Erin2 

Only by calling as above.

You'll need a new sim for your contract phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 6 of 6
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