I switched from a sim contract to a new one that was cheaper since I barely used the one I had since I was only using it to call family. Plus I don't have the money for it. Had some trouble for a while trying to get my number switched over to the new sim + contract. I can't access the sim/number on my O2 app/account and no matter what I do I can't get into it keep on top of my payments, O2 made an error in Dec and fixed it by sorting out the payment. Now I'm being charged £60 when it was supposed to be like £6 a month, it's now put me in overdraft. Is there any way to get into my account and sort this out? I would call, but I have really bad anxiety and can't talk on the phone and the people I've already talked to that were handling the situation before weren't helping at all, I can't access anything to actually contact them again and I don't know what to do anymore.
