cancel
Showing results for 
Search instead for 
Did you mean: 

Sim swap

Smoo
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi

received my new phone today, have done sim swap from old to new, I am still not able to get/receive calls/txts, any advice how long swap can take? I did this about 8 hours sho

thanks

Message 1 of 3
73 Views
1 ACCEPTED SOLUTION

Accepted Solutions

madasaf1sh
Level 61: Brainiac
  • 4369 Posts
  • 29 Topics
  • 1211 Solutions
Registered:

@Smoo 


It can take up to 24 hours, but it may be worth sending a message to O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





View solution in original post

Message 2 of 3
68 Views
2 REPLIES 2

madasaf1sh
Level 61: Brainiac
  • 4369 Posts
  • 29 Topics
  • 1211 Solutions
Registered:

@Smoo 


It can take up to 24 hours, but it may be worth sending a message to O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





View solution in original post

Message 2 of 3
69 Views

MI5
Level 94: Supreme
  • 123764 Posts
  • 611 Topics
  • 20008 Solutions
Registered:

@Smoo 

Have you rebooted the phone with the new sim in it?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 3 of 3
63 Views