Solved: Sim swap

Kt2681 · ‎07-09-2021

New phone and new sim. So done sim swap about 4 hours ago but still unable to make calls or texts. This is now becoming a problem as only phone in the house plus used for work. How long does a sim swap take?

MI5 · ‎07-09-2021

@Kt2681

Anything up to 24 hours but usually quicker.

Keep rebooting your phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎07-09-2021

@Kt2681

Anything up to 24 hours but usually quicker.

Keep rebooting your phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

Sim swap

Two contracts one account transfer number between ...

Change phone number

port your number over from another provider

Cancel air time plan

Can’t receive incoming calls since porting to o2