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Sim swap

Abi_bach1
Level 1: Joiner
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on ‎06-10-2020 20:30

on ‎06-10-2020 20:30

I sent a text to activate my old sim, o2 confirmed the new sim will be active ‘soon’ but that was 7 hours ago!! My old sim stopped working immediately and the new sim still isn’t working??ive been turning the phone on and off with no joy. Is this normal?
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Cleoriff
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on ‎06-10-2020 20:36

on ‎06-10-2020 20:36

@Abi_bach1 

It could take up to 24 hrs.

Just keep rebooting the phone.

Veritas Numquam Perit

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MI5
Level 94: Supreme
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on ‎06-10-2020 20:36

on ‎06-10-2020 20:36

@Abi_bach1 

No, it's usually quicker that 7 hours.

If it's not working in the morning, call O2 Guide: Coronavirus Community Help and Support 

or pop into your local o2 store as your new sim may be faulty.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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