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Level 1: Joiner
Posts: 4
Registered: ‎04-04-2020

Sim swap

Hi have tried to swap my sim over yesterday and it still hasn't worked is there a delay. 

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Posts: 86,614
Topics: 729
Registered: ‎14-01-2013

Re: Sim swap

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Level 67: Unsung hero
Posts: 15,030
Registered: ‎31-03-2010

Re: Sim swap

@alanb1976 Is the new sim to use in a new phone you've received? If so, you can still use your old sim if it's the same size for now. (Just a shot in the dark)

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Level 1: Joiner
Posts: 4
Registered: ‎04-04-2020

Re: Sim swap

Unfortunately my old sim  is a different size. So will just have to wait. Thanks anyway.

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Level 67: Unsung hero
Posts: 15,030
Registered: ‎31-03-2010

Re: Sim swap

@alanb1976  Does your old sim have perforations? If you need a micro or nano sim you can pop the sim out to the size you need.

sim card.jpg

I DO NOT WORK FOR O2



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Level 1: Joiner
Posts: 4
Registered: ‎04-04-2020

Re: Sim swap

unfortunately not it is an old sim. 

 

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Level 1: Joiner
Posts: 4
Registered: ‎04-04-2020

Re: Sim swap

My old sim got turned off last night but my new SIM is still not working. Have turned phone on and off several times. Is there a delay on the new SIM starting. On do i need to try and speak to someone.

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Posts: 86,614
Topics: 729
Registered: ‎14-01-2013

Re: Sim swap

@alanb1976 

Sim swaps are being delayed currently and so taking longer than normal. Nothing happens over the weekend. Keep rebooting your phone and if nothing by tomorrow then call customer services about 8am

Guide: How to find help & contact O2 

Also look at this guide to explain more about what you can do during the current crisis

https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su... 

 

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