Sim swap

[Lissaeve]

I did a sim swap 

And everything is working data and messages just can't make or recieve calls at all, 

This is so frustrating as no one can call me 

I spoke to the customer service and they said should be complete in next few hours it's now been over 24 Nd still not done

[Cleoriff · Accepted solution]

@Lissaeve 

Keep rebooting phone. If not working by tomorrow then contact O2 again. any number in this guide Guide: Coronavirus Community Help and Support or social media,

Message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.