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Sim swap

Smoo
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Hi

received my new phone today, have done sim swap from old to new, I am still not able to get/receive calls/txts, any advice how long swap can take? I did this about 8 hours sho

thanks

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madasaf1sh
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@Smoo 


It can take up to 24 hours, but it may be worth sending a message to O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK

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madasaf1sh
Level 76: Forum Legend
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@Smoo 


It can take up to 24 hours, but it may be worth sending a message to O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
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MI5
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@Smoo 

Have you rebooted the phone with the new sim in it?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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