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Level 1: Joiner
Posts: 6
Registered: ‎18-01-2021
Accepted Solution

Sim swap

I have requested a sim swap with my esim yesterday and still it has not been completed. I still have no network so I am unable to make calls. Is there anyway this can be expedited
Posts: 116,666
Topics: 574
Solutions: 16,177
Registered: ‎04-04-2012

Re: Sim swap

@Ninu 

Has your old SIM stopped working yet?

Have you rebooted your phone?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 6
Registered: ‎18-01-2021

Re: Sim swap

Yes it stopped straight away so i have been without a phone line since yesterday. At least if that was working i was still able to use a phone number.
Posts: 116,666
Topics: 574
Solutions: 16,177
Registered: ‎04-04-2012

Re: Sim swap

@Ninu 

If rebooting the phone doesn't help, You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 6
Registered: ‎18-01-2021

Re: Sim swap

@MI5 O2 no help what so ever. It has been escalated to o2 Guru and it can take upto 5 days for o2 Guru to respond. What a joke!!!
Posts: 116,666
Topics: 574
Solutions: 16,177
Registered: ‎04-04-2012

Re: Sim swap

Sorry about that...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 100,567
Topics: 767
Registered: ‎14-01-2013

Re: Sim swap

[ Edited ]

Maybe one of our account advisors can help instead of waiting 5 days @Ninu 

@O2Lisa   are you able to assist here?

 

Edited to change name of advisor! (apologies)

*The Game Is On*

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Level 1: Joiner
Posts: 6
Registered: ‎18-01-2021

Re: Sim swap

@O2Emma please help
Posts: 100,567
Topics: 767
Registered: ‎14-01-2013

Re: Sim swap


@Ninu wrote:
@O2Emmaplease help

It's @O2Lisa  on this morning @Ninu . I've tagged her.

*The Game Is On*

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Level 1: Joiner
Posts: 6
Registered: ‎18-01-2021

Re: Sim swap

@Cleoriff thank you