Solved: Sim swap not working

Jones · ‎16-11-2020

I’ve just received new phone and sim. Old sim has stopped working and new sim has no service. Can’t contact 02 to ask

MI5 · ‎16-11-2020

Keep rebooting phone with new sim.

It can take up to 24 hours, it isn't instant.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎16-11-2020

@Jones

Keep rebooting phone with new sim.

It can take up to 24 hours, it isn't instant.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

gmarkj · ‎16-11-2020

You can call o2 customer services using Skype - there are free numbers (0800 ones) in the link below.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

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