Sim swap for new phone

[LW0303DRW-]

Hello, I got a new phone today, have transferred everything over via Bluetooth from my old phone, that one no longer works. But I have no signal on the new phone to do the sim swap - it says I will be text a code but I can’t receive text messages so what am I supposed to do?! Can’t find any way of contacting O2 where  I actually get a response so trying this as a last resort, hoping someone might be able to help! Thanks in advance

[gmarkj]

You start from the old sim first @LW0303DRW-, as detailed in this guide:

Guide: Sim Swap: a mini guide 2017 update 

You might need to contact customer services to get the new sim turned on, in which case their details are in this guide:

Guide: Coronavirus Community Help and Support 

[LW0303DRW-]

Ok thank you. Really cross that it is so difficult to do this. I can’t contact customer services from any information I’ve found or that is on that link because I’m not able to make a call - it’s a catch 22! Can’t find any email address, no live chat. Literally at  loss. What am I supposed to do?

[MI5]

Put the old sim in the new phone to start the process.

[gmarkj]

If you check the guide it says you can use Skype to call the 0800 number - which I would imagine will work as you can access the internet @LW0303DRW- ?