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Sim swap data not working

Fed_up
Level 1: Joiner
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Has anyone tried to do a sim swap and although it seems to have worked, the new tariff doesn’t seem to be on the phone? I have tried to call o2 but if they cut me off one more time I am going to lose the plot!

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Bambino
Level 78: King of Kings
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@Fed_up Try contacting O2 via social media. They should be able to help you:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

I DO NOT WORK FOR O2



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Bambino
Level 78: King of Kings
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@Fed_up Try contacting O2 via social media. They should be able to help you:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

I DO NOT WORK FOR O2



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MI5
Level 94: Supreme
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@Fed_up 

A sim swap just transfers everything from one sim to another, exactly the same, so it won't transfer a new tariff.

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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