Sim swap and keeping old number

[edge5]

I was due to upgrade and decided to move to a sim only deal but wanted to keep my old number. however upon receiving the sim and doing swap sim my old sim died new sim entered but it is trying to get me to use the new phone number. I have even filled in the keep my number form but still no joy after 3 days

Any help would be appreciated as I cannot get through to o2 customer services.

[jonsie]

Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
Other numbers to try
0800 977 7337
0800 587 4005
0800 0901808

[Bambino]

@edge5 Sim swaps are taking much longer than usual. The only way to find out what's going on is to speak to customer service. Switch your phone off and on every once in a while to see if it switches to your old number.

Guide: Coronavirus Community Help and Support