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Sim swap after lost phone

Anonymous
Not applicable

My phone was lost/stolen so I bought a new one from ebay, I told o2 so they blocked my number so noone could use it. They sent me a new sim card out with the same number, so I put the new sim in the new phone but its says there is no sim. Apparently you have to use 'sim swap' but to do this you need a code that is sent to your phone, seeing as i can't activate this sim I cannot recieve the text. Help please!

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jonsie
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You need to contact customer service as it's a replacement sim. You shouldn't need to sim swap, just activate your replacement. Customer service will do this for you.

If you can't call, use webchat and ask them to make sure the bar has been removed from the sim (important)

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Anonymous
Not applicable
Hi

You need to ring them or use Live Chat to remove the block on your account.

http://www.o2.co.uk/contactus

A sim swap in this instance is not required.

jonsie
Level 94: Supreme
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Registered:

You need to contact customer service as it's a replacement sim. You shouldn't need to sim swap, just activate your replacement. Customer service will do this for you.

If you can't call, use webchat and ask them to make sure the bar has been removed from the sim (important)

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Cleoriff
Level 94: Supreme
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Registered:

@jonsie wrote:

You need to contact customer service as it's a replacement sim. You shouldn't need to sim swap, just activate your replacement. Customer service will do this for you.

If you can't call, use webchat and ask them to make sure the bar has been removed from the sim (important)


@jonsie  Does the key to your answer given, lie in the sentence in the OP's post 'They sent me a sim out with the number'. I presumed this to mean that the new sim had the OP's old number on?

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jonsie
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Yes, a replacement sim as opposed to a new blank sim. For security purposes a replacement sim requires activating and the initial block removing.

Cleoriff
Level 94: Supreme
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@jonsie wrote:

Yes, a replacement sim as opposed to a new blank sim. For security purposes a replacement sim requires activating and the initial block removing.


Thank you for that. It was as I thought. I was about to answer the op...then hung back ...just in case wink

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jonsie
Level 94: Supreme
  • 84748 Posts
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Registered:

@Cleoriff wrote:

@jonsie wrote:

Yes, a replacement sim as opposed to a new blank sim. For security purposes a replacement sim requires activating and the initial block removing.


Thank you for that. It was as I thought. I was about to answer the op...then hung back ...just in case wink


Go with your knowledge that you have undoubtably picked up...you can always edit it as others do wink

Cleoriff
Level 94: Supreme
  • 102061 Posts
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Registered:

@jonsie wrote:

@Cleoriff wrote:

@jonsie wrote:

Yes, a replacement sim as opposed to a new blank sim. For security purposes a replacement sim requires activating and the initial block removing.


Thank you for that. It was as I thought. I was about to answer the op...then hung back ...just in case wink


Go with your knowledge that you have undoubtably picked up...you can always edit it as others do wink


No...if I don't know...I am not going to look like a Twonk LOL

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