Solved: Sim swap a problem

TOPAS · ‎20-03-2022

I have just bought an iPhone mini 13 BUT I have not transferred the sim from my iPhone SE 16 which I am still using.

I ordered a 5g sim as I will need it but you have cut the service already which is annoying. Had you told me this when ordering I would have gone to an O2 shop. The new sim will have to be redirected from my registered address as I am not there currently and this will further delay delivery of the sim. I could be without a usable phone for several days.

PLEASE ADVISE ME WHAT I SHOULD DO

MI5 · ‎20-03-2022

@TOPAS

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎20-03-2022

@TOPAS

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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