Solved: Re: Sim stopped working - how do I get a new one!

JAG1967 · ‎13-07-2018

Hello

After dropping my phone in the loo (doh!) phone and sim are both sadly drowned.

I put sim in my daughters spare phone, and it just keeps saying No Sim, no matter what we try.

Is there a way to get a new sim for this (for Apple iphone 5c) please.

Have been trying to use the Live Chat but it's just not working.

Many thanks!

MI5 · ‎13-07-2018

Easiest way is to call in to your local o2 shop (take ID) or call customer services from another phone http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎13-07-2018

Easiest way is to call in to your local o2 shop (take ID) or call customer services from another phone http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bambino · ‎13-07-2018

@JAG1967 It doesn't sound as if a new sim is going to be the solution to your problem. If your phone went into the loo, you probably need a new phone.

I DO NOT WORK FOR O2

MI5 · ‎13-07-2018

I assume the daughters spare phone is working fine?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

EmilieT · ‎16-07-2018

Hi @JAG1967, did you manage to get it up and running again since you last posted? Please let us know how you're getting on with this

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