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Sim stopped working - how do I get a new one!

JAG1967
Level 1: Joiner
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Hello

 

After dropping my phone in the loo (doh!) phone and sim are both sadly drowned.

 

I put sim in my daughters spare phone, and it just keeps saying No Sim, no matter what we try.

 

Is there a way to get a new sim for this (for Apple iphone 5c) please.

 

Have been trying to use the Live Chat but it's just not working.

 

Many thanks! 

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MI5
Level 94: Supreme
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Easiest way is to call in to your local o2 shop (take ID) or call customer services from another phone http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 143438 Posts
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Registered:
Easiest way is to call in to your local o2 shop (take ID) or call customer services from another phone http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Bambino
Level 84: Resplendent
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@JAG1967 It doesn't sound as if a new sim is going to be the solution to your problem. If your phone went into the loo, you probably need a new phone.

I DO NOT WORK FOR O2



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MI5
Level 94: Supreme
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I assume the daughters spare phone is working fine?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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EmilieT
Former Staff
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Hi @JAG1967, did you manage to get it up and running again since you last posted? Please let us know how you're getting on with this slight_smile

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