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Sim only

Anonymous
Not applicable

on ‎24-05-2017 15:35

on ‎24-05-2017 15:35

Switched to sim only monthly sold to me store for £9 per month. However, my payment details in 'my documents' show a figure of £13 per month. Contact 02 said go back to shop discount should be applied. Shop has said discount has been applied. 

Still showing payment figure of £13. 

O2 are just passing the parcel. If I am charged the higher amount will have to vote with my feet. 

 

 

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MI5
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on ‎24-05-2017 15:44

on ‎24-05-2017 15:44

Look in the bolt ons section of your MyO2 http://www.o2.co.uk/myo2 and you should see a bolt on for the discount.
Your bill will take this into account but the full tariff rate of £13 will always be shown as the tariff price.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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MI5
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on ‎24-05-2017 15:59

on ‎24-05-2017 15:59

tariff.png

discount.png

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Anonymous
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on ‎24-05-2017 17:15

on ‎24-05-2017 17:15

Nothing in the bot ons!

 

 

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Anonymous
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on ‎24-05-2017 17:20

on ‎24-05-2017 17:20

This a farce!

must start looking elsewhere 

 

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MI5
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on ‎24-05-2017 17:22

on ‎24-05-2017 17:22

It can take a few days to show up. How long since you took the contract?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
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jonsie
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on ‎24-05-2017 18:35

on ‎24-05-2017 18:35

You may not see the bolt on discount until your bill is produced. 

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Martin-O2
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on ‎01-06-2017 12:25

on ‎01-06-2017 12:25

Hey @Anonymous has the discount appeared on your account yet? 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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