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Sim only to Device Upgrade.

kloppo96
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Hello, I've had a sim only since November and my upgrade page says come back in 2 days to upgrade to a device. Do you receive a credit check when you upgrade? I've paid all my bills on time, and I'm guessing if I hadn't it wouldn't allow me to upgrade in 2 days?

Any help is greatly appreciated.
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Cleoriff
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@kloppo96 

AS you have had a sim only since November there 'may' be a credit check as noted in the  terms and conditions (section 3 1st para)

https://www.o2.co.uk/termsandconditions/rewards/sim-only-upgrade-to-refresh-after-3-months-terms-and... 

 

*The Game Is On*

Girl in a jacket
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kloppo96
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I've paid 6 clear bills and wasn't eligible after 3 months.
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MI5
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@kloppo96 

Yes, you will be credit checked as the device plan is a separate credit agreement.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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kloppo96
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Hmm, strange then. I've been told by customer services no credit check but then you read different stories..
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MI5
Level 94: Supreme
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@kloppo96 

There are no credit checks on a like for like upgrade, but as you currently haven't been checked for a device plan CCA, you will be done the first time.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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