Sim only declined with the reason "velocity decline" after issues entering passport details

[Anonymous]

Hi, my first post

I was after some advice as to what to do in my situation

I went into the o2 store today to apply for a 30 day sim only, went through entering the information. I was then asked for my Passport and Driving Licence number, which no problem I had them with me

When the sales advisor entered my details, it kept coming up as incorrect passport number.

The passport number is correct as I've used it for I.D for security clearance at work (CRB, DBS and Ministry of Defence checks) and no problems

When the sales advisor kept clicking submit to the invalid passport number, he got a message saying "velocity decline"

He asked in the store, no one had heard of it so he tried again and it once again came up with velocity decline.

When he spoke to store support (I presume) on the phone they mentioned that in the passport number you have to enter a series of <<<< as part of the number but he mistyped them.

Not sure what do to do now, as he said another check within 30 days would decline.

So should I wait 30 days or more, pr pursue this application

Thank you in advance

[MI5]

Yes, that's why I suggested it previously.

[Cleoriff]

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@MI5 wrote:
Yes, that's why I suggested it previously.

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I know you did...however that was something else probably lost 'in translation'....

[gindygoo]

It was definitely store error as in the op they describe the chevrons >>>>> not being entered by the staff member!

Definitely do as suggested and try again online, I wouldn't even think waiting is necessary if all it that was erring was incorrect deets input??

[MI5]

No need to wait as no credit check was done as confirmed by the OP.

[PhoneDoc]

Well how about that. Hope you get sorted OP. If online doesn't work out you can always try an O2 reseller like CPW.

[jonsie]

So it was an o2 system error that automatically declined similar to sending only three pin codes within a 24 hour system. Good to know it wasn't recorded on the credit file though so I'm happy to stand corrected. Velocity decline however is a term used in credit applications. It seems o2 have adopted the term for their own systems.