Sim only contract

[Zeen]

Ive just taken out a 12 month sim only contract for my daughter at £22 with a spend cap of £30.  O2 have just sent me my first bill and it is for £37, my daughter only used the unlimited free mins and texts and barely made a dent in the 150 GB, why are they charging so much more than the contracted £22?

[jonsie · Accepted solution]

This looks like something you’ll be able to do or check in the My O2 app. We have a guide to help with that if you’re unsure how to use it Guide: How-to guide for My O2 And don’t worry if you get stuck because there’s an in-app messaging service you can use to chat with O2 who can help. Just go to the ‘Support’ tab and ‘Start a Conversation’ at the bottom.

If you still need help then the Social Media teams will be on hand, just send them a message

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