Sim not working

[George_col]

Hi there,

I have recently upgraded my phone and my sim is no longer active?

I am unable to receive calls, connect to the internet or receive messages.

please may you help.

[Cleoriff]

@George_col 

 We're just customers like you but it sounds as if you need someone to access your account which can't be done from the forum.

You need  to contact O2.

If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help. Or call them on 202 or 0344 809 0202 (contract)

4445 or 0344 809 0222 (PAYG)

Guide: How to find help & contact O2 

[MI5]

@George_col 

Did you get a new sim or are you using your old one?

If it's easier and quicker for you, pop in store with photo ID to get connected.