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Sim not provisioned

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Pmb57
Level 1: Joiner
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on ‎16-01-2023 21:24

on ‎16-01-2023 21:24

Hi..I have recently got a "sim not provisioned" message on my fone. I have been to my O2 shop twice now..each time they put a new sim in..I was told to wait 24hrs in both cases for the new sim to work..Still not working...I have been without data and calls for a week now..I guess another trip to the store on Saturday..can someone help please..Peter.

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MI5
Level 94: Supreme
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on ‎16-01-2023 21:47

on ‎16-01-2023 21:47

@Pmb57 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

 

Guide: Is the network down for me or everyone? 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151642 Posts
  • 649 Topics
  • 28840 Solutions
Registered:

on ‎16-01-2023 21:47

on ‎16-01-2023 21:47

@Pmb57 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

 

Guide: Is the network down for me or everyone? 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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